SALESFORCE INTEGRATION
ISSUE

  • Integration with multiple systems provided by different vendors.
  • Integration of cloud-based Salesforce to on-premises systems.
  • Integration of several CRM solutions across regional branches.
  • Need for full visibility of information flows between integrated
    applications.
  • Real-time data synchronization.

SALESFORCE INTEGRATION ISSUE

Salesforce platform is a front-runner in on-demand services and solutions. It  takes aim at customer’s productivity and enterprise efficiency in the form of  risk and costs reduction, sales and service optimization, and overall business process enhancement. Using Salesforce cloud APIs and middleware, Pro’s Arena application development experts can also help integrate your Salesforce software with other technologies or applications, including ERP, financial, marketing automation,media systems and many more. We also cover various integrations related to Security, User Interface, Business Logic, and BigData, both in the cloud and on-premise.

Starting from in-depth and precise analysis of your business requirements, we design, develop, test, maintenance and continuously monitor custom integrations. Pro’s Arena also provides Salesforce consulting services.

Salesforce Integration Services Pro’s Arena IT Offers…

Accounting integration

  • Connecting a CRM to an accounting system helps to share financial data with the sales team and enrich customer profiles, manage invoices and inter-company transactions, as well as improve forecasts and get more financial data driven insights. Possible Salesforce integrations here include QuickBooks, Zoho Books, Xero, and more.

Marketing automation integration

  • Sales and marketing alignment starts with easy information exchange between both teams. Integrating the CRM and marketing systems, you get reengagement of cold leads, established lead nurturing, a transparent influence of the marketing campaigns on sales, and a consistent customer experience. Top requests ScienceSoft gets in this regard include Marketo, HubSpot, MailChimp, Constant Contact and Eloqua to Salesforce CRM integration.

Social Media integration

  • To deliver personalized customer experience, a company has to keep on top of customers’ news and thoughts. Integration of social media, like LinkedIn, Facebook, Twitter, allows sales reps to track prospects’ social activities, as well as increases visibility into social channels performance.

CTI integration

  • ScienceSoft can assist in connecting third-party computer-telephony integration (CTI) systems with Salesforce or activating the platform’s CTI toolkit to let you raise sales, as well as boost service quality and speed. Such integration helps to improve call management via:
  • Identifying and routing incoming calls.
  • Automatically recording and logging calls.
  • Enabling VoIP and PSTN calling from within Salesforce interface.

Ecommerce integration

  • Pro's Arena IT provides Salesforce integration with e-commerce platforms: Magento, Shopify, Zuora, WooCommerce and others. This kind of integration allows an increase of revenue per customer and improvement of customer service, and including.
  • Running personalized promotional campaigns.
  • Reinforcing customer profiles with order and browsing history for better cross-selling and up-selling.
  • Enabling customer self-service via customer portals (with access to order status and inventory).

Collaboration system integration

  • Dedicated collaboration systems, like SharePoint and Office 365, are often used to store documents and manage collaboration company-wide. Using both a CRM and a collaboration tool for these purposes may cause issues, such as document duplication and downtime due to shifting between the systems. Salesforce to SharePoint integration helps to overcome such pitfalls, as well as save on licenses and give employees more flexibility in collaborating on projects.

Collaboration system integration

  • Dedicated collaboration systems, like SharePoint and Office 365, are often used to store documents and manage collaboration company-wide. Using both a CRM and a collaboration tool for these purposes may cause issues, such as document duplication and downtime due to shifting between the systems. Salesforce to SharePoint integration helps to overcome such pitfalls, as well as save on licenses and give employees more flexibility in collaborating on projects.

Personal planner and email integration

  • A sync of emails, contacts, tasks and appointments between the CRM and personal planning software, like Microsoft Exchange and Outlook, helps to boost your staff’s productivity. One more benefit is a transparent and complete history of customer relationships with no extra minute wasted on data logging. The ScienceSoft team is eager to assist you with Salesforce integrations with Microsoft Exchange and Outlook, as well as with other email clients (including Gmail).

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